Frequently Asked Questions
Book a Session
Withdraw a Session
Payment
Class Price
Timezones
Join an Online Meeting
Manage Your Online Sessions
Host Online Tutoring via Zoom Videoconference
Contact Support
Book a Session
  1. Browse MindSynch tutor inventory under Language
  2. Click into a tutor's profile for qualifications and experience.
  3. When you find a match to the skillset you are looking for, log in and book a tutor session and fill out a survey information sheet about your topics, time and other preference etc.
  4. 3 available time slots will be sent to you via email for your choice, together with the payment details and tutor meeting ID.
  5. Upon confirming the time, you will be directed to payment via PayPal or credit card.
  6. You can then go to mindsynch.zoom.us and join a meeting with the tutor's meeting ID when your session starts. Enjoy the personalized consultation with our expert!
Withdraw a Session

Learning is a commitment. You are not encouraged to cancel a session that you have confirmed. We will not provide refund when you withdraw. In terms of exceptional cases, please Contact Us 48 hours before the class is launched.

Payment

We use secured payment system PayPal for your purchase. Your account and credit card information will not be stored by our site. The easiest way is to create a PayPal account for faster payment procedure.

Class Price

We value every penny and minute you spend with us and believe that knowledge sharing should not be expensive. Tutoring at MindSynch is priced based on each tutor's experience and qualifications. Listed price is fixed and non-negotiable.

Timezones

Scheduled time for classes on your web page reflects Singapore time (GMT+8). Please make sure you convert the time to your local time zone to avoid missing your session at the right time.

Join an Online Meeting

You can start a class that you have booked from a computer, tablet or smartphone. We highly recommend you use a device with a camera, to optimize your learning and classroom experience.

Manage Your Online Sessions

Once you have started a meeting, you can perform the following actions from the menu bar located at the bottom of the meeting window:

 

  • Mute and Unmute your audio and select Audio options
  • Access the Microphone and Speaker options by clicking the up arrow next to Mute.
  • Stop and Start the video portion of the session
  • Access the Video options by clicking the up arrow next to Video
  • Manage Participants – manage your client in the class:
    • Mute/Unmute all participants
    • Lock Screen Share so only the Host can screen share
    • Play enter/exit chime whenever a person enters or exits a class
    • Lock Meeting so no new attendees can join the class
    • You can scroll over a participant’s name to Mute or Unmute the participant
  • Share Screen lets you share your screen with your client.  On the bottom you can choose:
    • Share computer sound when screen sharing
    • Optimize for full screen video clip
  • Chat lets you start a private or group chat
  • End Meeting lets you end or leave the meeting
    • Select End Meeting for All to end a meeting for which you host
    • Click Leave Meeting if you want to leave a meeting you joined
  • Click Enter Full Screen in the upper right hand corner to use full screen mode
Use Zoom's annotation to grab and direct attention:
Host Online Tutoring via Zoom Videoconference

We partner with Zoom for online videoconference.

 

 

 

Contact Support
If you have any general or technical questions about learning and tutoring through MindSynch and using the website, you can Contact Us.

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